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Terms of Service

Effective: 1 July 2026 · DesignerSystemsDigital

These Terms of Service ("Terms") govern your use of the websites and applications operated by DesignerSystemsDigital ("we," "us," or "our"). By creating an account or using any of the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Services covered

2. Eligibility

You must be at least 13 years old to use the Services. If you are under 18, you must have a parent or legal guardian's permission. By using the Services, you represent that you meet these requirements.

3. Your account

• You are responsible for keeping your password secure and for all activity that occurs under your account.
• You must provide a valid email address. We may require email verification before granting access.
• Notify us immediately at [email protected] if you suspect unauthorised access.
• We are not liable for losses caused by unauthorised account use that you fail to report.

4. Your content

• You own what you create. You retain all rights to the content you upload (posts, files, workouts, etc.).
• Limited licence to us. By uploading, you grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, modify (for formatting), and display your content solely to operate the Services. This licence ends when you delete the content or your account.
• You are responsible for the legality of what you upload. Do not upload content you do not have the right to share, or that infringes others' rights.

5. Subscriptions and payments (Pawprint, StatsIRL)

5.1 Plans

• Pawprint: $8 NZD/month (or local-equivalent). Includes access to all features and the weekly Catnip pool.
• StatsIRL Premium: tiered plans as listed in-app. Prices displayed in your local currency at checkout.

5.2 Billing

• Subscriptions are billed in advance on a recurring monthly (or annual, where offered) basis via Stripe.
• Payment is processed by Stripe — we do not store your card details. See stripe.com/privacy.
• Subscriptions auto-renew unless cancelled at least 24 hours before the end of the current billing period.

5.3 Cancellation

• You can cancel at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.
• You can restore a previous subscription on the same account within 90 days of cancellation.

5.4 Refunds

• Refunds are handled per the App Store / Play Store / Stripe policy applicable to your purchase method. Contact [email protected] for refund requests; we will respond within 7 days.
• If a refund is granted, your subscription is cancelled immediately and access to paid features is revoked.

5.5 Price changes

We may change subscription prices with at least 30 days' notice via email. Continued use after the price change takes effect constitutes acceptance. If you do not accept, you may cancel before the change takes effect.

6. Prohibited use

You agree not to:

• Use the Services for any unlawful purpose or in violation of any applicable laws.
• Upload content that is illegal, infringing, defamatory, harassing, hateful, or pornographic.
• Impersonate any person or entity.
• Attempt to gain unauthorised access to the Services, other users' accounts, or our infrastructure (this includes reverse engineering, scraping at scale, or bypassing rate limits — see our app PDRs for the security posture).
• Interfere with or disrupt the Services or any connected networks.
• Use the Services to send spam, unsolicited messages, or to farm Catnip / rewards through artificial engagement.

We may suspend or terminate accounts that violate these rules.

7. Termination

• By you: Delete your account at any time from the in-app settings (or email [email protected]). Account deletion is permanent within 30 days.
• By us: We may suspend or terminate your account if you breach these Terms, with or without notice. For non-material breaches, we will give you 14 days to remedy where possible.
• Outstanding fees remain payable after termination.

8. Availability

We aim for high availability but do not guarantee uninterrupted access. The Services may be unavailable due to maintenance, updates, or factors outside our control. We are not liable for losses caused by downtime.

9. Intellectual property

• The Services, including all software, designs, branding, and documentation, are owned by DesignerSystemsDigital and protected by copyright and other laws.
• You may not copy, modify, distribute, sell, or reverse-engineer the Services except as expressly permitted by these Terms or applicable law (e.g. New Zealand's fair dealing provisions).

10. Disclaimer of warranties

The Services are provided "as is" and "as available" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be error-free, secure, or free of harmful components.

11. Limitation of liability

To the maximum extent permitted by law, our total liability to you for any claims arising from or related to the Services is limited to the amount you paid us in the 12 months immediately preceding the claim (or NZD $100 if you have not paid us). We are not liable for indirect, incidental, consequential, or punitive damages.

12. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or expenses (including reasonable legal fees) arising from your use of the Services, your content, or your breach of these Terms.

13. Changes to these Terms

We may update these Terms. Material changes will be announced via in-app banner and/or email at least 14 days before they take effect. The "Effective" date at the top will always reflect the latest version. Continued use after the effective date constitutes acceptance.

14. Governing law

These Terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand, except where applicable consumer law gives you the right to bring proceedings in your local jurisdiction.

15. Contact

General: [email protected]
Billing: [email protected]
Security: [email protected]
Privacy: [email protected]
DesignerSystemsDigital · New Zealand

Effective 1 July 2026. Previous versions available on request.